kkd1. Sometimes there is no wall box, just a trailing cable. Take a look outside where the incoming cable is. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. I need to arrange for an engineer. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Home Phone. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Reply. . . Broadband. In response to Jonny-M. Virgin Media Wall Socket. Re: No Virgin media wall socket. . No virgin media wall socket; Options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Pop the power cable into a nearby plug socket, and turn it on. Virgin Media Extension Cable. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. 18-02-2023 10:23 - edited 18-02-2023 10:33. No Virgin media wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Again from a wall socket. Please support me in this regard. My Virgin Media App. 4 weeks ago. Stream from Virgin Media. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Look for the omnibox outside and trace the cable inside. Plug the cables into the Hub. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Could an engineer be arranged to install please as my account is due to go live today. cable from wall. TEL1 on the hub should take on your present phone number when. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. My Virgin Media App. Phone. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Virgin Media services are only available in eligible Virgin Media network areas. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I can't find an internal wall socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Virgin Media. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. 8 KB Views: 54. socket. Is there likey to be any problem with this, such as degraded of weaker quality or speed. ; If the TV box is connected to the Hub, make sure the. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Praying the white is the virgin one. pentagon-shaped device that plugs into a wall socket and has an. Call the pre-installation and delivery team on 0800 052 1734. Options. It is likely you will be waiting a few days. The other is marked TV, & this is used for TV & Broadband. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . There are 10 types of people: those who. Browse Virgin Media Virgin Media Community. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Had arranged self-install as per suggestion from VM. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. VM don't use fibre inside the property. And on the back of the box. Go to solution. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. My dad bought the 1gbps package and arranged the delivery for - 5273209. RedTomato said: I removed my Virgin cable about a month ago. Apologies for any cabling issues. You only need to go into modem mode for a few minutes while you run the tests. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. The principle is exactly the same as every other modem. . Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Make sure any HDMI or SCART cabling is also tightly connected. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It has two outputs on the left of the wall box. We would like to show you a description here but the site won’t allow us. Would I be able. Browse Virgin Media Virgin Media Community. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Can anyone - 5437858. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Browse Virgin Media Virgin Media Community. 0 Kudos. Try the automated service status number 0800 561 0061 to check for any faults in your area. Even sitting in the room above the router, the WiFi was dreadful. The wall box may be branded with the logos of an old cable TV company (not VM). I'm currently renovating my living room, including the electrics. No virgin media wall socket. Thanks for posting, welcome both to the community and also Virgin Media. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. on 15-02-2022 10:03. Just had the Hub 3 delivered for Quickstart. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The cable could be hidden within, or behind, furniture. Tudor. The wall box may be branded with the logos of an old cable TV. Failing this. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Image below of the Virgin Media PSU Plug that connects to the coax. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. From there it is going into the white distribution amplifier. Thank you. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Tudor. Get virgin engineer to move the wall socket. . Which was great as that is in a better location than my master Socket was. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. My wall - 5351271. Most of our customers receive their bills via E-billing. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Most QuickStart kits have just 6 cables, connectors and powerlines to. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Step 4. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. on 23-10-2022 13:36. No Virgin Media Wall socket . Re: No wall socket. When I was going to self-install it, I didn't find any wall socket. B&Q are running low on these however. virgin media internal wall box. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. Virgin Mobile. Whichever is the most suitable. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. on 17-12-2022 10:39. Once the new Hub arrives, please plug it in within 5 days. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The pre-install team number is 0800 052 1734. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. But its still failing to get any connection (i think i. The problem is the Hub is in my Study and the - 4964746. easy install. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. on 23-12-2022 10:31. Virgin Media; My Virgin Media; Shop; Help;. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I'm a Very Insightful Person, I'm here to share knowledge. You need a small spanner to remove this, then push the provided connector over the exposed end. 100. Switched On. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. We would like to show you a description here but the site won’t allow us. It has two outputs on the left of the wall box. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. No idea what that entails/ how long and how. The old owners of the house had virgin media - 5381338. Options. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Push the red label end of the white cable, into the wall socket. Chris. on 17-12-2022 10:39. socket on the rear of your new Virgin TV box by pushing it firmly into place. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Dave. Can anyone help or know how long it takes to g. But I. on 27-10-2022 09:24. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. You can also check for a loose cable as not all properties have a socket. We can certainly get an engineer visit booked for you to come and install things. But I have no Virgin Media Wall socket in my house. My QuickStart for Hub 3 arrived. Mark as New;We would like to show you a description here but the site won’t allow us. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. Options. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. That would indicate the base station and the handsets are in communication with each other. • Scroll to the HDMI port you connected the cable to. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. VM don't use fibre inside the property. Browse Virgin Media Virgin Media Community. Connect the cable adaptor to the black banded end of the 3m isolator cable. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 4. Entertain me; Broadband Deals. Back a step. nor can I find a external brown box. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. on 30-12-2022 13:41. The new cables from your Quick Start kit will be push fit. However, there is no Virgin Media Wall socket in my house. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. You can possibly do this in two ways. Follow these simple installation steps for your Virgin Media home phone set up. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I don't have a virgin media wall socket and this is stressing me out. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Save £105. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Plugging your virgin media router into an extension lead is fine. powered by TiVo, somewhere else in your house to your Hub. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Rob. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. 1. Those appear to be a pair of cables for a satellite connection. The metal box in photo 3 looks like a likely contender. I received a box to quick start with VM but there is no wall socket in my flat. You should see a welcome screen, then the Virgin Media start up screen. Quickstart is the quickest and easiest way to setup our services. Hello, I'm trying to set up my Virgin Media broadband. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 97K; 1. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. We have tried plugging it into the only box we found it would fit but no luck. However, I do not have any of the specified wall sockets available. • Using your TV remote push the Input, AV or Source button. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. The block box on second picture is an amplifier for terrestrial TV. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. The multimedia socket has a coax options as does the virgin media socket. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. #2. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Check all cables are tightly connected between the back of the box and your TV. Crazy! They must be made of money. 84K; Tudor. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. No wall socket. Account - Mobile. on 01-02-2023 14:26. Hi mariz2198, thanks for posting and welcome to our community. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If no. Excludes broadband faults and broadband network outages. Virgin Media. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. You'll need to check that your TV box is connected correctly. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Router Plugin Port. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I was sent the pack as. Step 1 - Check your connections. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. on 20-08-2022 22:47. Absolutely not. There is no additional slot. There should be a wall mounted box somewhere inside that has an F socket on it. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. When I proceeded to set up my Hub 3 I quickly realised that. on 04-02-2023 11:17. I have signed up as a new user for Virgin Fibre. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Summary of Contents for Virgin Media Virgin TV V6. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Hi there I moved house with my family and we wanted to move to Virgin Media. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. . Thank you for your post. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. No, any cables within the house can be touched as much as the householder wants to touch them. Getting Connected with Virgin Media is easy when you have a wall socket. 19K; 36; 98; Sofia_B. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Go to solution. No wall socket. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. Look for an omnibox on the outside of your property and try and trace the cable. 168. Verify that the white cable is securely connected to the Virgin Media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. Then, now, I feel sad my broadband not working yet because of that. £ 9. Everything you need is posted to you. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. It is surface clipped usually. Hi there , welcome to our forum and thanks for your post. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. We would like to show you a description here but the site won’t allow us. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Explain what needs to be done and book an engineer visit. • Scroll to the HDMI port you connected the cable to. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. These are the parts I could find, they were screwed into the end on the coaxial cable. Second, you'll likely need a manned installation for your VM services. on 23-10-2022 13:36. You’ll know it’s ready when the white power light at the front of the Hub is on. I cannot find a Virgin wall socket within my flat. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I found this which seems to be - 5282154. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Aug 8, 2019. But the metal isolator box looks like it might be the wrong way around. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When you 'page' the handsets, all of the cordless handsets should ring. The principle is exactly the same as every other modem. Call the Pre-installation and delivery team on 0800 052 1734. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for your post and welcome to the community. AnthonyRaw1986. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Or if the other end of the white cable is in a more useful. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The previous tenant had virgin - 4955543Re: Wall socket. . D01 C9W8. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have also checked outside and there is no box either on my property or on my boundary wall. It should look similar to the integrated wall socket on Picture 3. The box and cables may have been removed by the previous occupiers. Simply push the cable head over the screw head. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Occasionally only a very short stub of wire is left behind often hidden. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Up to 3 WiFi Pods if needed. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. wall socket. Tudor. Virgin Media; My Virgin Media; Shop; Help;. Only an aerial cable (pictured below) connected to a box outside my flat. James-30 wrote: ». Explain what needs to be done and book an engineer visit. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Hello, my isolator cable does not fit into the virgin media wall socket. Sometimes there is no wall box, just a trailing cable. Tuning in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1 ACCEPTED SOLUTION. I'm a Very Insightful Person, I'm here to share knowledge. Learn more. But the wall socket, I cannot attach the wall socket with Isolator Cable. SHARE. Apologies for any cabling issues. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. You will only have been sent a. If you have a SuperHub 3, please see the following explanations. on 28-10-2022 17:29. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Please help. 2. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account.